Lately, it seems whenever I get takeout food, they get my order wrong like 50% of the time.
At this Burger King drive-thru I use a lot, they were getting my order wrong close to 100% of the time for a while. It was almost a good thing, because I was expecting it, so I'd always check before driving away and catch any mistakes. I even opened every wrapper because sometimes they wrapped the wrong sandwich in the right wrapper. Then they hired some new, more competent people, but they still sometimes get the order wrong. I went there yesterday and the girl at the window gave me kind of a dirty look when I was rifling through the bag to make sure everything was there, but sure enough, she forgot one of the burgers.
I've also had issues with a local Panera Bread. The last two times I've gotten takeout there, they forgot part of my order or got it wrong. Like once they gave me the wrong kind of soup. And another time, they forgot the kids mac and cheese. I was so angry when I noticed that and had to go back and wait for the part they forgot. I said to them, "I'm taking two apples." They didn't try to stop me.
But the worst thing is when you don't check and notice when you get home that part of your order is wrong or missing.
Recently I got takeout from a fairly expensive Thai restaurant, spending close to $100 for a meal for my dad's birthday. When I got home from picking it up, I discovered they had forgotten the seafood salad, which was the main entree for my father. I was so angry that I spent all that money and they couldn't even get my order right. Then I drove back to get the salad, and they gave us the wrong salad.
Doesn't anyone care about quality control anymore??? Is that it? Have all restaurants just given up on trying to please the customers?