My aunt asked for my advice on an issue, and she asked me to seek another opinion, so I'm taking it to the masses:
My aunt and uncle migrated to Florida after retirement, but her two children still live up north, in the same city. She goes to visit them once or twice a month, and since they both have small apartment with roommates, she springs for a hotel. She stays at the same hotel each time, which costs maybe $100 per night.
The hotel has a free breakfast buffet every morning. It has the usual smorgasbord of scrambled eggs, potatoes, muffins, fruit. My aunt got into the habit of taking two or three containers of food to go from the buffet, and using that as both her breakfast and lunch.
Recently, the hotel removed all the to go containers, and my aunt is convinced that it was because of what she was doing. Because of that, she felt offended and started staying at a different hotel.
Apparently, all her friends told her what she was doing was horrible, and the hotel's response to her was appropriate. I'm the only one who disagreed. She was spending about $10,000 a year at that hotel. What's the difference if she took a couple of containers of scrambled eggs that they were probably going to throw out anyway? Is it really a smart business move for them to antagonize their steady customer and lose all that money?