Monday, July 17, 2017

Worse than Ben Carson

I tend to think of neurosurgeons as incredibly hard-working individuals--definitely up there as the most dedicated and intelligent and diligent physicians out there.  But there's one neurosurgery practice we deal with that repeatedly baffles me.

Our unit coordinator: "We'd like to schedule a follow up visit for Mr. Johnson."

Neurosurgery practice receptionist: "Hmm.  Well, he had a motorcycle accident.  We don't see people who were in motorcycle accidents."

Us: "What???"

Them: "Sorry."

Us: "But you saw him at the hospital."

Them: "Well... that's true.  But why does he need to be seen by us again?"

Us: "Um, because you removed half his skull?"

Honestly, call me old fashioned, but I really believe that once you take off someone's skull, you owe them at least one follow-up appointment.  Just sayin'.


  1. What does Ben Carson has to do with it?

  2. Physician appointment schedulers are a whacky breed. Recently I was given a choice of appointments - tomorrow at 9AM or February 2018. I opted for the 2018 appointment figuring I will have recovered or succumbed by then.

  3. It was probably a relative of the surgeon who is answering phones, because "anyone can do it", and they cannot find gainful employment elsewhere.

  4. I think there is some ticky box that they have to offer an appointment within 1-2 weeks. Any appointment. If that appointment doesn't work, it doesn't seem to matter how far off the alternative is.