I went out to dinner to a nice restaurant with a friend of mine the other night, and while she was eating, she suddenly exclaimed, "Oh my God, there's a hair in my food!"
She called over the waitress and told her about the hair. It was really disappointing because we had been to this restaurant many times and we really liked it. The waitress apologized and asked her if she wanted something else. My friend said she lost her appetite, and she just wanted a cup of tea.
We didn't expect to get a free meal or anything, and she didn't get charged for the food with hair in it, but my friend was pretty upset that they charged her for the tea. The tea was only $2.50, but it was the principle of the thing. Her whole meal had been ruined. She was entitled to a free cup of tea.
My friend is a lawyer, so she wasn't about to let this go. She called over the waitress to complain.
The waitress could've been a little nicer about the whole thing. When addressing the matter of there being hair in the food, she said, "well, that can sometimes happen." Like you have to expect about 25% of all meals to have a little hair in them.
The waitress finally said she'd talk to the manager, and when she returned with our check, she just tossed it on the table without saying anything to us. Obviously she was pissed off or something.
I get that waitresses have crappy jobs, so I can't blame her for not being nicer, in a way. But considering I spend half my day apologizing to patients for things that have absolutely nothing to do with me, I thought she could've been nicer. I certainly would've tipped her a lot more if she had been nice about the whole thing. If there's a problem with the food and the check gets adjusted, I always try to tip based on what the bill would've been. I mean, it wasn't her fault there was a hair there.
(Unless it was her hair.)