Recently I was wondering if more difficult patients get better care.
We recently had a difficult patient. Every day, a doctor would have to spend over an hour talking to the patient about her many concerns. There were meetings about how everything needed to be carefully documented for this patient so that she would not throw a fit. Considering how much time we spent on this patient, it seems like she was getting better care than any other patient.
But is that really true?
I'd like to think that every patient we treat receives good care. Just because that care was being meticulously documented to avoid a lawsuit doesn't mean that the care was better. Just because the doctor spent time arguing and discussing the same issues with the patient over and over doesn't mean the care was better.
But I did notice that nurses and staff would avoid going into the patient's room if remotely possible, unless they absolutely had to. Nobody wanted to see that patient because they didn't want to get yelled at.
What do you think? Does the squeaky wheel gets the most grease or the least?