My husband has a history of sleep apnea and has had to use a CPAP for years. Recently, his doctor told him about an oral appliance you could use to replace it. Unfortunately, in order to get the insurance company to pay for it, he had to undergo a total of three sleep studies and other testing.
After the sleep studies qualified him for the device, he got a message from the pulmonologist's office saying that the insurance has denied the claim. When my husband asked for further information or to speak to the doctor, they said that the doctor didn't deal with insurance. End of story.
After a few more pissed off phone calls from my husband, the doctor agreed to write a letter to the insurance company on his behalf. But both of us got sort of irritated that the doctor clearly did the letter on a dictation program and didn't even bother to read it over:
Seriously, is this the way people practice medicine in this day and age?