I tend to think of neurosurgeons as incredibly hard-working individuals--definitely up there as the most dedicated and intelligent and diligent physicians out there. But there's one neurosurgery practice we deal with that repeatedly baffles me.
Our unit coordinator: "We'd like to schedule a follow up visit for Mr. Johnson."
Neurosurgery practice receptionist: "Hmm. Well, he had a motorcycle accident. We don't see people who were in motorcycle accidents."
Us: "But you saw him at the hospital."
Them: "Well... that's true. But why does he need to be seen by us again?"
Us: "Um, because you removed half his skull?"
Honestly, call me old fashioned, but I really believe that once you take off someone's skull, you owe them at least one follow-up appointment. Just sayin'.
What does Ben Carson has to do with it?ReplyDelete
Because he's a neurosurgeon!Delete
Physician appointment schedulers are a whacky breed. Recently I was given a choice of appointments - tomorrow at 9AM or February 2018. I opted for the 2018 appointment figuring I will have recovered or succumbed by then.ReplyDelete
It was probably a relative of the surgeon who is answering phones, because "anyone can do it", and they cannot find gainful employment elsewhere.ReplyDelete
I think there is some ticky box that they have to offer an appointment within 1-2 weeks. Any appointment. If that appointment doesn't work, it doesn't seem to matter how far off the alternative is.ReplyDelete